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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reginald Mcginty

September 5, 2025

5  out of  5
rating by Reginald Mcginty
"Nicole is the best insurance policy director i have ever spoken to she kind nice patient and more willing to answer any questions you may have so for the people out there who love speaking or being talked to with respect I highly recommend Nicole"
We responded:
"Thank you so much for your kind words, Reginald! We're thrilled to hear that Nicole provided you with such excellent service. She truly values treating everyone with respect and patience, and it's wonderful to know that it made a positive impact on your experience. We appreciate your recommendation!"
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John Dembeck Jr

August 29, 2025

5  out of  5
rating by John Dembeck Jr
"Wonderful experience great customer service care"
We responded:
"Thank you, John! We're delighted to hear you had a wonderful experience and appreciated our customer service. Your feedback means a lot to us!"
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Zoey Rogers

August 25, 2025

5  out of  5
rating by Zoey Rogers
"Tori was amazing and very easy to communicate with! With a bit of a driving history, she was able to give me the cheapest quote. She is very informative when you have questions! Always request for Tori!"
We responded:
"Thank you so much for your wonderful feedback, Zoey! We're thrilled to hear that Tori was able to provide you with excellent service and the best quote despite your driving history. She truly cares about making the process easy and informative for our clients. We'll be sure to pass along your kind words to her. Thanks again for recommending Tori!"
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Daniel Fennell

August 21, 2025

5  out of  5
rating by Daniel Fennell
"Working with Tori at State Farm was honestly a breeze!. She was super quick to respond and incredibly helpful every step of the way. Even though the quotes didn’t beat my current provider, Tori definitely brought her A-game and made the process as smooth and friendly as possible. I’d definitely recommend her if you want someone who handles your insurance needs with a smile. Thanks, Tori!"
We responded:
"Thank you so much for your thoughtful review, Daniel! We're glad to hear that Tori made the process smooth, friendly, and responsive for you. Even when the quotes didn’t beat your current provider, it’s great to know she brought her A-game and provided excellent service. We appreciate your recommendation and kind words—Tori will be thrilled to hear this! Thanks again for choosing us."
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M. Benjamin Jones

August 21, 2025

5  out of  5
rating by M. Benjamin Jones
"So glad to have spoken to Ms. Nicole! This was my first time trying to grasp insurance for myself and she really took the time to break things down for me. I apologize for all the questions and back tracking, but she kept a good spirit through it! You guys rock!!"
We responded:
"Thank you, Benjamin! We're so happy to hear that Ms. Nicole was able to guide you through understanding insurance and made the process easier for you. No need to apologize—asking questions is how you learn, and we're glad she could support you with a positive attitude. We appreciate your kind words and look forward to assisting you again! You rock too!"
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Katelyn Shirah

August 21, 2025

5  out of  5
rating by Katelyn Shirah
"Susan (Tori) McLeod was so helpful and very sweet!"
We responded:
"Thank you so much for your kind words, Katelyn! We're thrilled to hear that Susan (Tori) McLeod was helpful and made your experience enjoyable. We'll be sure to pass along your compliments to her!"
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Louis Doucet

August 6, 2025

5  out of  5
rating by Louis Doucet
"Needed insurance for my boat and Connor Arnoult helped me fast and affordable he’s the best on the coast"
We responded:
"Thank you, Louis, for your kind words! We're thrilled to hear that Connor Arnoult was able to provide you with fast and affordable boat insurance. We appreciate your trust!"
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kate barnett

August 1, 2025

5  out of  5
rating by kate barnett
"Nikole helped me get my insurance started the other day as well as Connor and she was absolutely perfect. She communicated well and was fantastic with our one on one conversation. I truly appreciate the help from her and everyone at State Farm for helping me find the right insurance!"
We responded:
"Thank you so much for your kind words, Kate! We're thrilled to hear that Nikole and Connor provided excellent service and made the insurance process smooth and personalized for you. We appreciate your trust in State Farm and are always here to help you find the right coverage."
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Denice Porter

July 30, 2025

5  out of  5
rating by Denice Porter
"Nickole was amazing. she address all my concerns and she help me to get insurance that fits my budget. I will be recommending all my family & friends. Thank You Nickole!"
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that Nickole was able to address all your concerns and help you find insurance that fits your budget. Your recommendation to family and friends means a lot. We appreciate your kind words and are glad Nickole could assist you so effectively!"
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Sara uwu

July 25, 2025

5  out of  5
rating by Sara uwu
"staff was kind and ammicable to all my questions regarding a plan. thank you all so much!"
We responded:
"Thank you, Sara! We're glad to hear our staff was kind and helpful in answering all your questions about the plan. We appreciate your feedback and are always here to assist you!"
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rreece3333

July 22, 2025

5  out of  5
rating by rreece3333
"Absolutely fabulous service! Tori was extremely pleasant to deal with and very diligent and patient. Thank you so much, Tori!"
We responded:
"Thank you so much for your wonderful feedback, Robert! We're thrilled to hear that Tori provided you with such excellent service. We'll be sure to pass along your kind words to her. If you need any assistance in the future, don't hesitate to reach out!"
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respawnjon

July 10, 2025

5  out of  5
rating by respawnjon
"Nikole is fantastic—knowledgeable, responsive, and truly cares about her clients. She made insurance simple and stress-free. Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nikole provided knowledgeable, responsive, and caring service, making your insurance experience simple and stress-free. We truly appreciate your recommendation!"
Profile photo of Nikole Nikole Espinoza

Nikole Nikole Espinoza

June 26, 2025

5  out of  5
rating by Nikole Nikole Espinoza
"I've been with state farm for many years with a couple agents throughout the years and I can say hands down without a doubt Connor has been the best in my opinion. He actually cares and wants the best for you, if you're looking around for an insurance agent I honestly recommend Connor."
We responded:
"Thank you for your kind words, Nikole! We're thrilled to hear that Connor has provided you with such great service and support over the years. It's always our goal to ensure our clients feel valued and cared for, and it’s wonderful to know that Connor has made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to assist you!"
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Alexandra Darbe

June 19, 2025

5  out of  5
rating by Alexandra Darbe
"Connor has been such a great help! I switched my auto insurance and renters insurance over to State Farm and he guided me through the process. I definitely recommend Connor for anyone in the Chattanooga area looking for coverage."
We responded:
"Thank you so much for your kind words, Alexandra! We're thrilled to hear that Connor was able to assist you with your auto and renters insurance needs. Providing excellent service is our top priority, and it's great to know that you felt supported throughout the process. We truly appreciate your recommendation and look forward to serving you in the future! If you have any more questions or need assistance, don't hesitate to reach out."
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Brian Crownover

June 11, 2025

5  out of  5
rating by Brian Crownover
"This was a very pleasant. Experienceverybody in the office was Friendly. Connor was easy to work with He explain any questions I had. And the most important thing, he saved me over half of what I was paying on car insurance before. Matter of fact. I got home owner's insurance and Is life insurance for my son and his Fiancé. All this for less than I was paying on car insurance before."
We responded:
"Thank you, Brian, for the fantastic review! We're so glad to hear you had a pleasant experience and that Connor was able to assist you with all your questions. It's great to know we could save you over half on your car insurance and provide you with home and life insurance as well. Your satisfaction means a lot to us! If you need anything else in the future, feel free to reach out."
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Weston & Chelsea Wagner

June 4, 2025

5  out of  5
rating by Weston & Chelsea Wagner
"We had an excellent experience working with Connor. He was incredibly knowledgeable, patient, and took the time to explain all of our options clearly. Whether it was helping us compare different coverage plans or answering follow-up questions, he was always responsive and professional. We felt confident that we were getting the right coverage for our family’s needs at a fair price. We highly recommend Connor to anyone looking for a trustworthy and attentive insurance agent."
We responded:
"Thank you, Chelsea and Weston, for your fantastic review! We're thrilled to hear that Connor provided you with knowledgeable and patient service. It's great to know he took the time to explain your options clearly and was always responsive to your questions. We appreciate your recommendation and are glad you found the right coverage for your family's needs at a fair price. If you need anything in the future, we're here to help!"
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Chummere Yarbro

May 29, 2025

5  out of  5
rating by Chummere Yarbro
"A friend of mine needed insurance so I sent her to Genesis Yarbro. She said that Genesis was very professional and helped her out tremendously! Thanks for helping Genesis, you’re great!!! She will be sending people your way!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Genesis provided such professional and helpful service to your friend. At our agency, we strive to offer affordable auto insurance options that meet our customers' needs. We appreciate your referrals and look forward to assisting more people in the future. If you or anyone you know needs assistance, don’t hesitate to reach out!"
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Emily Cumberland

May 29, 2025

5  out of  5
rating by Emily Cumberland
"We've been incredibly happy with the service we've received from Connor! He made the process of switching our car insurance smooth and stress-free. Connor took the time to explain our coverage options, helped us find a great rate, and was always quick to respond to questions. It's clear he genuinely cares about his clients and goes the extra mile to make sure you feel confident in your policy. Highly recommend for anyone looking for reliable, personalized insurance service!"
We responded:
"Thank you, Emily, for your wonderful review! We're delighted to hear that Connor made your car insurance switch smooth and stress-free. It's great to know that he took the time to explain your coverage options and helped you find a fantastic rate. We truly appreciate your recommendation and are glad to hear you feel confident in your policy. If you have any more questions or need assistance in the future, we're here to help!"
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Octavio Carranza

May 28, 2025

5  out of  5
rating by Octavio Carranza
"I want to give a awesome review for Genesis. Her customer services is awesome."
We responded:
"Thank you, Octavio, for the awesome review! We're so glad to hear that Genesis provided you with excellent customer service. We appreciate your feedback and hope to see you again soon!"
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Seq Benton

May 23, 2025

5  out of  5
rating by Seq Benton
"Tori is truly exceptional at what she does! She made the process of getting insurance so smooth and stress-free, explaining everything clearly and helping me find the best coverage for my needs. Her professionalism, patience, and personal touch set her apart — you can tell she genuinely cares. If you’re looking for someone who knows their stuff and puts clients first, Tori, and only Tori, is the one to call!"
We responded:
"Thank you, Sequoyah, for your fantastic review! We're thrilled to hear that Tori provided you with such a positive experience in securing your insurance. Her dedication to clear communication and personalized service truly makes a difference. It's wonderful to know that her professionalism and genuine care helped make the process smooth and stress-free for you. We appreciate your recommendation and are glad to have Tori on our team!"
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Nancy Tulloss

May 23, 2025

5  out of  5
rating by Nancy Tulloss
"Loved being able to meet in person. Very kind and patient. They work hard to give you the best & lowest quote with the best coverage. Very pleased and thankful to have found these guys."
We responded:
"Thank you so much for the review Nancy! It was a pleasure meeting you in person and we look forward to helping you with any insurance needs in the future."
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Emily Payne

May 23, 2025

5  out of  5
rating by Emily Payne
"Tori was very helpful in my process of getting life insurance."
We responded:
"Thank you for your positive feedback! We're glad to hear that you found our services efficient and easy to work with. We appreciate your support!"
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Bree Barfield

May 23, 2025

5  out of  5
rating by Bree Barfield
"Tori is the best representative! she was so nice to talk to and really did an amazing job at answering all my questions!"
We responded:
"Thanks for the fantastic review, Bree! We're delighted to hear that Tori provided you with such great service and was able to answer all your questions. Your feedback means a lot to us, and we’re glad you had a positive experience!"
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Victoria Mcnair

May 23, 2025

5  out of  5
rating by Victoria Mcnair
"Tori Payne was such a big help and answered all of my questions! She was super kind and made the process such a breeze!!!"
We responded:
"Thank you so much for your kind words, Victoria! We're thrilled to hear that Tori Payne was able to assist you and make your experience smooth and enjoyable. We appreciate your feedback and look forward to serving you again in the future!"
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Lauren Mann

May 23, 2025

5  out of  5
rating by Lauren Mann
"Connor and his team are amazing. Tori goes above and beyond to make sure you are taken care of and feel valued. 10/10 experience."
We responded:
"Thank you, Lauren! We’re so glad to hear that Connor and his team, especially Tori, made you feel valued and well taken care of. Your 10/10 rating means a lot to us, and we appreciate your feedback! Looking forward to serving you again!"